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Return and Refund Policy

Returns and Exchanges

It is of the upmost importance to all of us at Oclumed that you are completely satisfied with our eye drops. If for any reason you are not satisfied, we offer a free return or exchange within 30 days of receipt of your order

Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The tamper evident seal on the bottle is broken or damaged.

  • The return or exchange request must be initiated within 30 days of receiving the order.

  • The customer is not happy or satisfied for any reason with their individual results.

How to Initiate a Return or Exchange

Contact our customer support team at support@oclumed.com with your return request. Please indicate your reason for return and your order number and we will send you a prepaid return label for your convenience.

Refunds

Once we receive the returned item(s), we will process a full refund within 1-3 business days. Refunds will be issued in the same form of payment used for the original purchase.

Contact Information

If a customer has any questions or needs assistance with their return or refund, they can reach out to our customer support team at support@oclumed.com.

Policy Updates

Oclumed® reserves the right to update our return and refund policy at any time. Please refer to our website for the most current version.

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